Returns Policy

 

Returns
Our returns policy is valid for 14 days from the day of purchase. Please contact us at store@hosoo.co.jp within 10 days of your purchase for domestic shipments or within 14 days of your purchase for international shipments by email. Once 14 days have elapsed, a refund or exchange is invalid.

We only accept the returns if the items are defective or have been damaged during the production process.

To be eligible for a return, the item must be unused, in the same condition when purchased, and in its original packaging.

Please do not return the item before contacting us. In this case, a refund or exchange is invalid.

 

Refunds (if applicable)
Once the returned item is received and inspected, we will notify you via email that the returned item has been received and whether your refund has been approved or not.

Once approved, the refund will be processed, and the original amount will be automatically credited to your credit card account or original method of payment, within a certain number of days.

 

Late or missing refunds (if applicable)
If you have not received a refund after a certain number of days please first recheck your bank account.

Secondly, contact your credit card company as it may take time before the refund is processed and deposited.

Thirdly, contact your bank as it may take time before the refund is processed and deposited.

Finally, if you still have not received the refund, please contact us at store@hosoo.co.jp.

 

Exchanges (if applicable)
We only replace items if they are defective or have been damaged during the production process. If the same item is preferable for exchange, please contact us at store@hosoo.co.jp.

 

Shipping
To return the item, please mail the item directly to our store.

Please be aware that all shipping costs and related taxes/duties incurred for all returned items is the responsibility of the purchaser for the oversea shipment.

Depending on your place of residence, the delivery time for your exchanged item may vary.

If the returned item is over $75 (US dollars), we highly recommend using a trackable shipping service or purchasing shipping insurance as we cannot guarantee receiving your returned item.

 

Store information
HOSOO Co., Ltd.
412 Kakimotocho Nakagyo-ku, Kyoto, 604-8173, JAPAN
store@hosoo.co.jp
+81752218888
NB: For the return or exchange, please include your full name, product name, order number, and date and time of purchase.